Unbuddied issue workflow (was: [jira] [Closed] (SVN-4681) "svn pget svn:externals -r <rev> . -R" dramatically slow)

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Unbuddied issue workflow (was: [jira] [Closed] (SVN-4681) "svn pget svn:externals -r <rev> . -R" dramatically slow)

Daniel Shahaf-2
Johan Corveleyn (JIRA) wrote on Tue, May 16, 2017 at 13:15:04 +0000:
> Johan Corveleyn closed SVN-4681.
> --------------------------------
>     Resolution: Invalid
>
> I'm sorry, but I'm closing this issue as invalid. You should first
> report problems to our users-mailinglist (as clearly stated on
> http://subversion.apache.org/reporting-issues.html).

I suspect people are just searching for "subversion bug tracker" and
filing the bug without ever going through that page.  (Especially since
this trend of misfiled issues started after the tigris -> apache jira
migration.)

We could probably change the "File an issue" jira workflow to prevent
people from filing unbuddied issues, and instead, having jira tell them
to email users@.  I'm thinking of interjecting something into the
"Create issue" jira flow.

This would (a) free us^WJohan some time, (b) result in better UX.
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Re: Unbuddied issue workflow (was: [jira] [Closed] (SVN-4681) "svn pget svn:externals -r <rev> . -R" dramatically slow)

Stefan Sperling
On Tue, May 16, 2017 at 03:49:32PM +0000, Daniel Shahaf wrote:
> We could probably change the "File an issue" jira workflow to prevent
> people from filing unbuddied issues, and instead, having jira tell them
> to email users@.  I'm thinking of interjecting something into the
> "Create issue" jira flow.

Yes please! Is that easy to do?
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Re: Unbuddied issue workflow

Stefan Fuhrmann
On 16.05.2017 17:59, Stefan Sperling wrote:
> On Tue, May 16, 2017 at 03:49:32PM +0000, Daniel Shahaf wrote:
>> We could probably change the "File an issue" jira workflow to prevent
>> people from filing unbuddied issues, and instead, having jira tell them
>> to email users@.  I'm thinking of interjecting something into the
>> "Create issue" jira flow.
> Yes please!
+1.

-- Stefan^2.
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Re: Unbuddied issue workflow (was: [jira] [Closed] (SVN-4681) "svn pget svn:externals -r <rev> . -R" dramatically slow)

Daniel Shahaf-2
In reply to this post by Stefan Sperling
Stefan Sperling wrote on Tue, May 16, 2017 at 17:59:28 +0200:
> On Tue, May 16, 2017 at 03:49:32PM +0000, Daniel Shahaf wrote:
> > We could probably change the "File an issue" jira workflow to prevent
> > people from filing unbuddied issues, and instead, having jira tell them
> > to email users@.  I'm thinking of interjecting something into the
> > "Create issue" jira flow.
>
> Yes please! Is that easy to do?

I don't know.  Does anybody volunteer to look into this?  (By reading
jira docs or asking Ivan or asking infra.)
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Re: Unbuddied issue workflow (was: [jira] [Closed] (SVN-4681) "svn pget svn:externals -r <rev> . -R" dramatically slow)

Johan Corveleyn-3
On Wed, May 17, 2017 at 10:56 AM, Daniel Shahaf <[hidden email]> wrote:

> Stefan Sperling wrote on Tue, May 16, 2017 at 17:59:28 +0200:
>> On Tue, May 16, 2017 at 03:49:32PM +0000, Daniel Shahaf wrote:
>> > We could probably change the "File an issue" jira workflow to prevent
>> > people from filing unbuddied issues, and instead, having jira tell them
>> > to email users@.  I'm thinking of interjecting something into the
>> > "Create issue" jira flow.
>>
>> Yes please! Is that easy to do?
>
> I don't know.  Does anybody volunteer to look into this?  (By reading
> jira docs or asking Ivan or asking infra.)

I have a bit of experience with JIRA from work, but not that much in
the area of customizing these interactions ... Depends heavily on how
infra sets things up too of course.
Anyway, I'll try to have a look (but if nothing moves in the next
couple of days, other hands would certainly be welcome).

Also, for newcomers it's hard to find our JIRA, coming from our own
website. The page http://subversion.apache.org/reporting-issues.html
doesn't even mention JIRA (the search links all correctly query JIRA,
but it's kind of hidden). There should at least be a link there to
simply go to JIRA to create new issues (it should probably mention
that you'll need to create an account if you don't have one already).
Right now there is no "create new issue" link, you have to click on
one of the search links, and go from there through the JIRA UI. The
"Reporting issues" page is mainly focused on deterring ... enforcing
our buddy guidelines etc ... but it's not very welcoming.

--
Johan